Return a goods
Return a custom order goods
Custom order goods is a goods to be shipped processing to customer specified size.
Therefore, returned or exchange can not be accepted.
It's sometimes different from the real thing in the color tone of the fabric depending on the environment and the settings of the PC you use.
Please request samples you would like to see and check feel of materials to help you choose the perfect window treatment.
Return ready-made
※It can not be accepted in principle.
Returns of defective goodss
If goods delivered was defective by any chance, please contact us.
We will inform you the return address.
※Please attach the image of defective point.
We will carry out appropriate action after we have confirmed the defective point.
Others
※Because of natural materials such as grass rugs and bamboo rugs, the color is uneven and the shape is irregular.
※We cannot accept the return of goods to relate to on such a property.Return on top this nature can not be accepted.
Cooling-off period
The mail order is out of a cooling-off application unlike door-to-door sales.
※Cooling-off period (consumer rights), a period of time during which the purchaser may cancel a purchase.
Contact to
- Kataoka Inc.
- 4-9-2 Kayano Minoo City, Osaka 562-0014
- Tel:+81-72-727-4141
- Fax:+81-72-727-5477
- Store manager: Ms. Tamami Kataoka